Course Title: ENG 112 - Business Communication

CRN: 10320

Course Syllabus

 

Instructor:

Office Hours:

Office Location:

Telephone:

E-mail Address:

Classroom Location:

Class Schedule:

Mr. Kyle Taylor

MW 10:00am-12:00pm, 3:30-5:00pm; TR 9:00am-12:00pm, 3:30-5:00pm; F by appointment only

2113B Murphy Campus

(770) 537-6014

ktaylor@westcentraltech.edu

ONLINE

ONLINE - Monday to Monday

 

Course Description

Provides knowledge and application of written and oral communications found in business situations. Topics include: writing fundamentals and speaking fundamentals.  State standards available here: http://www.dtae.org/teched/standards/courses/eng112.html

 

Competency Areas

  • Plan and write business letters in appropriate styles to clearly, accurately, and concisely communicate good news, bad news, and persuasive messages while maintaining goodwill through the use of the you-attitude, positive tone, and active voice.

  • Properly fold letters for insertion in correctly addressed envelopes.

  • Plan and write effective memorandums.

  • Organize and write a business report with notes and references.

  • Plan, compose, and deliver a business-related speech presentation to a group using correct verbal and nonverbal communication, visual aids, and an outline.

Prerequisites

BUS 101, ENG 111

 

Required Textbook and Materials

 

Brantley and Miller's Effective Communication for College, 11th edition

 

A college level dictionary (recommended, but not required); some form of portable electronic storage (cd, USB drive, etc.); note taking materials; your brain and common sense.

 

Consistent access to Angel

 

Special Requirement 

Please note that this online class requires one actual classroom attendance at the Murphy Campus for business speech presentation and final exam: either Tuesday, September 16, 9:00am-12:00pm, or Thursday, September 18, 9:00am-12:00pm. There will be time slots for the speech during the first hour and the last two hours will be the final exam.  You will need to come only one of these days, but plan for it now.  We will have sign ups for the days and time slots later in the quarter.  The room number is TBA.

 

CLASSROOM PROCEDURES AND POLICIES

 

Attendance in this online course is determined by your participation in the course discussion board, timely completion of assignments, and answering any and all calls for responses, either on the discussion board or via email, as well as the information listed below.  This class runs on a Monday to noon of the following Monday weekly schedule beginning with the first day of the quarter.

 

Attendance Policy

Students are expected and encouraged to attend each scheduled class. Absences and tardies will become a part of the student's record through the work ethics grade (detailed in the College Catalog section on Work Ethics Procedures). It is recognized that there may be times when a student will not be able to attend class. In such cases, it is the student's responsibility to make arrangements with the instructor concerning the completion of work missed. All make-up work will be at the discretion of the instructor, under the guidelines of the work ethics policy and procedures.

 

A student may be dropped from a course in which the number of his or her absences, whether excused or unexcused, exceeds 20% of the total number of course meetings in the quarter, according to the following guidelines:

 

Number of course meetings per week

May be dropped if absences exceed

1

2

2

4

3

6

4

8

 

Students are expected to be in each class on time, to return from all breaks on time, and to remain in each class until the end of the approved schedule of attendance.  All late arrivals to class and unexcused absences will be deducted from students’ work ethics grades and will affect the academic grade.  Three tardies of 10 or more minutes will count as 1 absence.  A late arrival of more than ¼ of the class (30 minutes) will be considered an absence.  Leaving class early will be treated in the same manner as being tardy.  Three or more incidents of leaving class early will count as 1 absence.  Leaving class for more than ¼ of the class (30 minutes) will be considered an absence.  Students who are consistently late or consistently leave early will be asked to correct attendance deficiencies or withdraw from the class.

 

If there are extenuating circumstances, the teacher's discretion will be considered in the final decision for an exception. The grade of withdraw passing (WP) or withdraw failing (WF) will be assigned after the midpoint of the quarter. The grade of WP is given only to students with extenuating circumstances.

 

How Attendance Policy Works in this Online Class 

Your attendance is measured by your participation is the class discussion board and the timely completion of assignments.  Simply logging into the course site without submitting any work does not count as attendance.  The discussion board features questions to which you will need to post answers and discussion.  This is a weekly requirement.  All assignments will have due dates.  Quizzes will be posted online and have specific time parameters within which they must be completed.  Failure to complete quizzes on time or to post discussion board replies will be considered an absence or absences.  All of the above policies about documentation for excused absences apply.  Once you fail to submit assignments for a week, you will receive a warning email.  Failure to submit assignments for two consecutive weeks will be grounds for your withdrawal from the course.

 

Withdrawal

If a student decides to withdraw from the class, he/she must complete the appropriate paperwork before an official withdrawal can occur. It is imperative that the student contact the instructor upon deciding to withdraw. Any student withdrawing before midterm will receive a grade of W. If a course is dropped for any reason after midterm, the student will receive a grade of WF (Withdraw Failing). WF has zero quality points and will be calculated in the GPA. WP is considered only as a result of withdrawal due to extenuating circumstances and academic performance is passing. Please refer to Academic Calendar on the College website for the specific midpoint date.

 

Work Ethics Procedures

The work ethics program is designed to promote positive work behaviors and to prepare students to be better, more productive workers. Every student’s work ethics evaluation is assumed to be “Meets Expectations” at the beginning of each quarter. As a student interacts daily with the instructor in the classroom or lab, the instructor may observe behaviors that vary from those of a good employee. The instructor documents the positive or negative behavior.

 

Your work ethics/behaviors will be measured in the following areas:

 

1.            Attendance

 

WORK ETHICS:

Exceeds Expectations        =          3

Meets Expectations           =          2

Needs Improvement          =          1

Unacceptable                    =          0

2.            Character

3.            Teamwork

4.            Appearance

5.            Attitude

6.            Productivity

7.            Organizational Skills

8.            Communication

9.            Cooperation

10.          Respect

 

At midpoint of the quarter, you will receive a rating that reflects these documented situations according to the Work Ethics Evaluation Form. If you have been deficient in a certain area, you will be given the opportunity to bring your performance up to college standards before grades are issued at the end of the quarter. At the end of the quarter, you will receive a rating that reflects these documented situations according to the Work Ethics Evaluation Form. The final work ethics grade will be placed on your permanent record.

 

NOTE: The work ethics credits do not count toward graduation requirements or in calculating eligibility for financial aid.

 

Excused Absences

No points are deducted from the attendance portion of the work ethics report if the student must be absent under any of the following conditions and follows the outlined procedures:

 

  • Jury duty (prior notification of instructor with written proof).

  • Death of immediate family member (mother, father, sister, brother, spouse, or child; notify instructor during the first day of absence with maximum of three days excused).

  • Court summons (prior notification of instructor with written proof).

  • Military duty (prior notification of instructor with written proof).

  • Job interview (prior approval of instructor and a job interview verification form to be signed by the employer—may be obtained from the job placement specialist).

  • Doctor's official work/school release form (completed and signed by attending physician and provided for the instructor the first day of return; a maximum of three days in a given quarter will be excused for medical reasons, but only with proper documentation).

 

NOTE: Students are expected to follow individual instructors’ make-up policies, and the excused absences outlined above are included in the total allowable 20% of course absences. Absences above 20% of the total number of course meetings may result in the student‘s withdrawal from the course. (See individual course syllabi for attendance guidelines for Health Services or skills lab programs and for online or hybrid courses.)

 

Academic Integrity   

Academic dishonesty is an act by a student to use or to represent the work (research, writing, examination answers, etc.) of another person as his or her own production. The work of another person represented as one’s own is dishonest and does not fairly measure the competence, knowledge, and achievement of the individual. Academic dishonesty is contrary to the standards, ethics, and goals of higher education and is unacceptable in the technical college community and in this course.

 

The Student Code of Conduct (see the Student Handbook) is enforced for traditional, hybrid, web-enhanced, and online classes. Students must not assist or accept assistance from classmates with exams or assignments. Students caught engaging in such activity will automatically fail the course and may be subject to further disciplinary action.

Academic dishonesty includes plagiarism; you should be aware that plagiarism is prohibited. Plagiarism involves taking and using as one’s own the thoughts and writings of another.  Plagiarism includes, but is not limited to, using other peoples' ideas and words without their permission and taking credit for the work as your own; excessive collaboration (having too much help insofar that the work is no longer exclusively your own); copying or buying a paper online and turning it in as your own (this includes cutting and pasting parts and pieces of any work, text, photo, etc., from the Internet into a document you claim to be your own without giving credit).  Every assignment must be the work of the student submitting it.  The student must document all direct quotations and paraphrases of ideas of others (cite when in doubt). 

In the world of academics, plagiarism is a serious crime.  In many instances, legal action can be taken with criminal consequences.  In fact, I consider plagiarism to be personally offensive, and I take it as a direct insult to me and my profession.  Plagiarism will result in a grade of zero (0) and possible expulsion from this or other academic institutions. For more information, consult your student handbook.  Academic dishonesty will not be tolerated in any form.  Do not fool yourself into thinking a grade received through cheating is as good as one earned through honest work.  Even if you are not caught this time, you will be eventually.  Worse still, your own ignorance will catch you.  Put forth your own honest work and you will be rewarded for the effort.  Remember, it is not plagiarism until you turn it in - ask questions if you have concerns about your use of outside information. 

General Rules

Always consult the syllabus first.  If you have a question, ask it.  If you are not sure about something, ask for clarification.  Accommodations may be made with enough prior notice.  Asking for something after the fact or at the last minute rarely yields the desired result. Because this is an online course, it is very important that you check the announcements page often (preferably daily).  I am a stickler for detail, so you are encouraged to confirm your understanding of assignments by contacting me with your questions. All college policies and rules as outlined in your Student Handbook and College Catalog apply. 

 

  • Students shall not bring food or drinks in any area building other than the snack bar or other designated areas.

  • The use of tobacco products, including cigarettes, cigars, pipes, or smokeless tobacco, is prohibited on all WCTC campuses except in designated smoking areas. Central Education Center in Newnan, GA is a smoke-free facility.

  • Students must abide by the dress code guidelines outlined in the Student Handbook and Planner.

  • Cell phones, beepers, or any electronic devices shall be silent while in class. 

  • Children are not to be allowed in the classroom or left unattended on college property. 

  • If computers are available in the classroom, please do not turn them on until requested to do so; classroom computers shall be used only for completion of assignments.

  • Students shall exercise all safety precautions given by the faculty.

 

Disabilities Services

Disabilities Services provides students who have a documented disability with accommodations to aid them in the learning process at West Central Technical College. If a student has any physical condition or disability and would like accommodations in class, please notify the Coordinator for Special Needs. During the first two weeks of the course, students should contact the Coordinator for Special Needs at 770.537.5727 and schedule an intake counseling session.

 

Student Warranty

To demonstrate confidence in and commitment to quality technical education programs which are relevant, current, and responsive to the stated expectations of Georgia’s businesses and industries, the Technical College System of Georgia will warrant every graduate from programs offering a technical certificate of credit, diploma, or associate degree. Please refer to the Student Handbook for more information and stipulations.
 

Email Policy

You are required to use your West Central student email account for this class (see link in resources section); use your private email only as a last resort.  I check email continually through the day while I am in my office (see office hours posted at top of syllabus).  I check email only once during the weekends.  I will generally respond to email received during office hours or the week within 24 hours.  I will respond to email received over the weekend sometime during the first day back at the office.  This is my general policy, though circumstances might arise preventing quick response.  If you communicate with me via email, check your email for the response.  You will know that I received your email when you get a response from me.  Do not add my email address to your personal mailing lists for the purpose of sending forwarded messages.  Do not expect instant response.  Lastly, nothing about technology bothers me more than receiving emails that are formatted like text messages.  Email is the new form of the letter.  When you write an email to me, make sure you have a subject line that includes your class (i.e. ENG 101), use proper grammar and mechanics, write in complete sentences and words, use a greeting line and a salutation line with your name, and check your spelling.

 

Providing this syllabus and detailed instructions are my responsibilities as an instructor. However, keeping up with reading and writing assignments, even when you are absent, is your responsibility as a student.  It works like a contract - I agree to do my part, you agree to do your part - and everyone goes home happy. If you miss class, you must take the initiative to get assignments from a classmate and arrange to make up any allowable work. Lectures will not be repeated.

 

Course Work and Grading Guide

Grades will be based on a percentage of the total possible as follows:

Assignment

Percentage

Good News Letter 10%
Bad News Letter 10%
Persuasive Letter 10%
Memorandum 5%
E-mail 5%
Business Report 20%
Business Speech 10%
Discussion Board Posts 10%
Chapter Quizzes 10%
Final Exam 10%
Total 100%

 

As a college student, you are expected to read and study textbook or other assignments before you come to class so that you have an understanding of the material to be covered and can ask specific questions about what you do not understand.

 

Writing Grading Criteria

Several criteria will be used to evaluate writing assignments. You will start with a score of 100. Points will be deducted generally as follows: 

 

Fails to meet page requirements of assignment (15 points per page short)

Fails to deal with assigned topic (30)

Comma splice, fused sentence (run-on), sentence fragment (incomplete sentence), or faulty agreement (10)

Failure to meet minimum number of sources (when sources are required) (10 per missing source)

Faulty pronoun reference/pronoun usage error – singular/plural confusion (5)

Parenthetical citations not matching works cited page (5)

Lack of coherence or unity/inadequate organizational pattern (10)

Improper or missing quotation and/or citation format – either parenthetical or works cited entry (5)

Inadequate paragraph development (10)

Failure to introduce and incorporate/integrate quotation (5)

Lack of topic sentence in paragraph

(may be implied) (5)

Faulty tense shift (5)

Misplaced/dangling modifier (5)

Verb usage error (5)

Irrelevant information/discussion (5)

Unanswered rhetorical question (5)

Lack of transitions or concluding/transitional sentences (5)

Faulty document set-up (margins, heading, header) (2)

Non-parallel structure (2)

Miscellaneous punctuation, capitalization, or spelling error/incorrect word choice (2)

Improper underlining, bolding, or italics use or non-use (2)

Contractions (2)

Submitted after deadline (5 per day)

Indefinite reference (there is/there are, etc.) (2)

 

Deadline Penalty Policy

Assignments are due at the beginning of the class session listed on the assignment sheets.  Assignments not turned in at that point begin the five point per day deduction.  Once 24 hours has elapsed from the submission time and date and the assignment has still not been submitted, another five points is deducted.  Hence, a student who fails to submit an assignment on the due date who waits until the next class meeting to submit will have lost ten points as a late penalty.  I do not include Saturday and Sunday in the penalty count, but I highly recommend not letting a weekend elapse between the due date and the submission of the late assignment.

 

I will not proofread an entire report before it is graded.  I am happy to help you with specific questions or specific sections of your writing, but please do not ask me to read and mark an entire paper before you submit it for grading (also known as handing me an entire report and asking, "Will you read this to see if I am on the right track?"). I encourage you to utilize the tutor in the Learning Resources labs on each campus.

 

Make-up Policy

Students are responsible for keeping up with all assignments, even during absences (excused and unexcused), and must make arrangements to make up any work missed.   Any work not made up within one week of the absence or tardy will receive a grade of 0. Missed quizzes may be made up only when absence or tardy was due to an excused reason as outlined earlier in this syllabus.  The student is responsible for arranging any make-up work.   I typically expect missed quizzes to be made up at the end of the next class day.  All make-up work must be completed within a one week time frame from the original absence or tardy.  No make-up work, regardless of excuse, will be allowed beyond one week from absence or tardy.  Extensions for written work are available but only after a discussion of reasoning and justification for granting extension has been established prior to due date.

 

No late work will be accepted without grade penalty (see penalty policy above) except for those due to excused absences (as per the previously stated attendance policy).  These assignments will not be graded unless prior arrangements have been made with the instructor and proper documentation is provided. Illness requires doctor’s official work/school release form provided on the first day of return.  Missed work must be made up within one week of the absence; if not, the grade is 0 (zero). Again, the only make-up work allowed is for excused absences as defined in the WCTC Catalog.  Work scheduling, sleeping in, faulty alarm clocks, lack of transportation, car trouble, speeding tickets, traffic, family vacations, lack of childcare, forgetfulness, hectic nature of life, etc. are not causes for excused absences.  Quizzes are given at random during a class meeting and late students will not receive extra time to complete quizzes; students who are late enough to miss the entire quiz, no matter how long the class meets, will not be allowed to make the quiz up without a documented excuse.

 

Grade Distribution

90 – 100            A

80 – 89              B

70 – 79              C

60 – 69              D

  0 – 59              F

*A minimum grade of 70 is required for occupational courses. 

 

NOTE: Course grades will be posted on Banner Web at the end of the quarter. The Family Educational Rights and Privacy Act prohibits grade release in certain forms, so please do not call or email me for your grades.

 

Class  policies, etc., are guaranteed not to change.  The requirements, policies, and grading scale for this class are the terms upon which the class will be conducted and upon which your grades will be determined.  They are not subject to negotiation.  If you do not understand them, ask for clarification before signing your syllabus contract.

 

COURSE SCHEDULE

 

*Special Note for Summer 08 Online Classes: Due to the changeover to Angel Learning systems from Blackboard, Summer 2008 online course will start on July 14, 2008, and will run for nine weeks instead of the regular ten.

 

What follows is the basic course schedule.  A more detailed and updated version is available on the course site; always follow the detailed schedule on the course site and the information on assignment sheets.  Specific reading assignments, assignment due dates, and daily schedule are all on the detailed schedule.  The schedule is subject to change.

 

Week Scheduled Material
1 Syllabus, Course Site, Course Expectations, Course Introduction
2 Principles of Communication, The Six Cs
3 Communication by Objectives, Communication and Technology, Memos, Email
4 Business Letters: Good News and Bad News
5 Business Letters: Persuasive
6 Business Reports
7 Research Notes and References
8 Visuals and Presentations
9 Business Speeches, Final Exam

  

Deviation

The instructor reserves the right to make changes to this course schedule. It is the student’s responsibility to make note of these changes as announced in class or to be aware of these changes as they are posted on the class website.