An Introduction to Grant Writing

The course presents an introduction to grant writing for state, foundations, corporate, educational, and international funding sources. Students will review the application process, define problem statements, characterize goals and objectives, and evaluate
sustainability. The course presents an overview and summary of the grant writing process.

(9hrs)  Cost: $229       Textbook and materials included.       

BUSINESS COMMUNICATIONS

Business Communication impacts all aspects of our lives. This introductory course will teach participants to communicate in a clear, courteous, concise, and correct manner on both personal and professional levels. Competency will be developed in oral, written, interpersonal, technological, and employment environments. Listening skills will be incorporated throughout the course. The overriding goal is to provide participants with a solid communication base so they are able to communicate effectively in any setting.

(8 hours) - 2 days at 4hrs each         Cost: $ 49                             Textbook included.     

PUBLIC SPEAKING FOR PROFESSIONALS

This is the public speaking course you’ve been searching for! It will completely change the way you think about the art and science of speaking to a group. You will emerge from the training with a thorough understanding and grasp of the skills needed to speak like an expert. Believe it or not, you will actually look forward to your next presentation! You will become knowledgeable of the speech-making process and learn the dynamics of speaking to various types of audiences.

(28 hours)       Cost: $ 169

EBAY! - “THE BASICS OF BUYING AND SELLING”

Learn how to sell effectively on eBay!, including proper marketing techniques, payment acceptance, and security features. Understand the selling opportunities and how to become an eBay! power seller.

Pre-requisite: Introduction to Computers or equivalent

(10 hours) - 3 days at 3.3hrs each                  Cost: $ 125                  Textbook included.

COMPUTERIZED ACCOUNTING USING QUICKBOOKS LEVEL 1

Using QuickBooks, you can successfully and efficiently manage your small business -- and you don’t need to be an accountant. You’ll learn how to set up your company and work with Accounts Receivable, Accounts Payable, and Payroll functions. Also learn how to run and modify important reports that track your inventory, profits, and cash flow. This class is packed with tips and tricks that will help you work smarter. Students should know basic business practices and Windows.

(18 hours) - 6 days at 3hrs each                     Cost: $ 165                  Textbook included.

COMPUTERIZED ACCOUNTING USING QUICKBOOKS LEVEL 2

Expand upon their knowledge of accounting principles using QuickBooks, while completing five projects. Projects will consist of common practical applications used in almost any business: inventory control, inventory control using partial piecework, setting up the budget, cost accounting (covers the construction industry using time tracking), and QuickBooks problem solving. Prerequisite: Students need to have strong basic knowledge using QuickBooks or have taken Level I.

(18 hours) - 6 days at 3hrs each                     Cost: $ 165                  Textbook included.

INTRODUCTION RETAIL SECURITY & LOSS PREVENTION

Designed specifically for business owners, managers, employees, and security professionals, this certificate course is specifically designed to provide training in retail security and loss prevention. The course will introduce participants to methods and theories used to protect company assets and the many ways to identify and prevent shoplifting, internal theft, and other security issues concerning liability and safety.

Taught by board-certified instructors, the course also meets the requirements set forth by the Georgia State Board of Private Detective and Security Agencies (GBPDSA) Act for continuing education credits.

(8 hours) - 2 days at 4hrs each           Cost:    $ 129              

CONVERSATIONAL SPANISH, I

This 30-hour course is designed to assist you in communicating with your Spanish-speaking customers, co-workers and employees. Topics include: Hispanic culture, greetings, numbers, days, time, relationships, everyday expressions, vocabulary development and much more.

10 days at 3hrs each               Cost: $ 249                  Textbook included.

CONVERSATIONAL SPANISH, II

Spanish II includes 30-hours of enhanced conversational exercises, a strong focus on vocabulary expansion, and a more in-depth study of Spanish grammar rules.

10 days at 3hrs each               Cost: $ 249                  Textbook included.

EMERGENCY PREPAREDNESS COORDINATOR TRAINING

“Ideal Training for Implementing an Emergency Plan Coordinator for your Home or Business”

In today’s society emergency readiness is the focal point of many organizations and a constant worry for individuals. Businesses, as well as the average single individual and home owner must be ready for catastrophic events that come unexpectedly. Whether it is a terrorist attack or natural disaster, many individuals will be caught off guard without a plan due to the lack of proper emergency response training.

This course seeks to help individuals who are responsible for coordinating emergency procedures. It will guide participants through areas such as planning, protection and business continuity once a disaster has occurred. Students will also be introduced to resources, checklists and hands on preparation planning that will assist them in protecting not only their company but their own family.

(40 hours) - 10 days at 4hrs each       Cost:    $ 375              

SECURITY ANALYSIS FOR SMALL BUSINESS (4 HOURS)

How secure is your small business? Do you have a security plan? When is the last time you conducted a security analysis? If you cannot answer these questions, this class may be for you. This course is designed for the small business owner and how they can
protect their assets from criminal activity. It will provide guidelines for “self-audit” and applying best security practices to your business.

Cost:    $ 69

SECURITY ADMINISTRATION FOR CHURCHES (8 HOURS)

Houses of worship are just as vulnerable as any business entity. Most churches fail to realize that they have significant assets in people and property and all could be at risk. This course introduces church administrators and staff to a unique approach for
protecting their house of worship. Using a modified business approach, the course will discuss topics such as intrusive visitors, emergency and safety planning, and realistic security issues that are present in a religious environment.

Cost:    $ 89

EMPLOYEE BACKGROUND CHECKS (3 HOURS)

This course is designed for business owners that are concerned about screening potential employees. Topics include the application process, proper releases, the Fair Credit Reporting Act, criminal history checks, and other investigative measures used to hire honest employees with integrity  

Cost:    $ 59

High Performance Leadership - Basic Skills

Attend all six modules and receive a completion certificate for Basic Leadership Skills.

(24 hours) - 6 days at 4hrs each         Six Modules for $ 399!    Text & Materials included.

LEADERSHIP OVERVIEW  
This module explains the changing role of the leader in business today. It also defines Situational Leadership to include the four different leadership styles (Tell, Sell, Consult, Join), choosing an appropriate style and various applied case studies.

PEER YESTERDAY, LEADER TODAY
Individuals will identify the role of the new supervisor and how this role differs from the non-management employee and the challenges in working relationships created by the job promotion.

COMMUNICATION SKILLS
Emphasizes communication skills and includes the five-element model of communication, positive impact phrases, active listening skills, communication styles, and versatility skills

CONFLICT RESOLUTION
Individuals will learn how to identify sources of conflict among employees. They will identify conflict behavior styles and develop leader skills to assist employees in adjusting their behavior and apply techniques for resolving and reducing interpersonal conflict. 

MOTIVATION
Module includes motivation and performance planning for setting clear expectations, performance measurement and feedback, removing obstacles, positive reinforcement, and recognizing and rewarding high performance.

COACHING IN ACTION
Individuals will define “effective communication” and its impact on relationships and production. They will learn to identify and use the “4-Step Coaching Model, how to monitor and measure employee performance, establish agreement for desired performance, and role-play.

High Performance Leadership - Advanced Skills

Attend all six modules and receive a completion certificate for Advanced Leadership Skills.

Pre-requisites: Basic Leadership Skills

(24 hours) - 6 days at 4hrs each         Six Modules for $ 399!     Text & Materials included.

PROBLEM SOLVING / DECISION MAKING
This module gives students a method for working their way through problems and solving them faster. Individuals will learn to develop better solutions, get more cooperation, and minimize frustrations.

INTERVIEWING SKILLS
Students will learn the skills needed for selecting good interview candidates. Students will learn how to prepare and conduct an interview and identify job requirements, candidate requirements, and develop effect interviewing questions within applicable laws

LEGAL RESPONSIBILITIES OF LEADERS
Module covers Labor Law in Georgia, Equal Employment Opportunity (EEO), the Civil Rights Acts of 1964 and 1991, Americans with Disabilities (ADA), Affirmative Action Plans (AAP’s), Legal Hiring Practices and Procedures, Sexual Discrimination, Sexual Harassment and Identifying discrimination. 

MANAGING CHANGE
Change within any organization always remains constant. Priorities shift, urgent situations arise and new problems develop that demand attention.  This module teaches leaders how to regain control by managing their reactions to change. Training includes the causes and benefits of change, how change affects us, the change process and techniques for managing change in the workplace.

MANAGING MULTIPLE TASKS AND PRIORITIES
Module includes planning, prioritizing and scheduling, urgency and importance, managing your time, creating an organized work space, eliminating procrastination, minimizing interruptions and meeting management. It discusses the relative importance of each task for achieving daily goals, organizational objectives and life-long success.

Who should attend these courses?

• Managers
• Supervisors
• Team Leaders
• Community & Civic Leaders

What are the benefits?

• Improved job performance and productivity
• Effective leadership skill development and increased insight
• The ability to redefine and expand job responsibilities for maximum value
• Increased satisfaction of key staff by meeting their personal and professional development needs
• Enhanced organizational learning through the influx of new ideas and skills
• Enlarged and strengthened networks among individuals from area businesses and organizations participating in the program

Customer Service Skills

Customer Service is critical in today’s highly competitive business environment.  Customers expect exceptional service and make purchasing decisions based on their perceptions of the quality of the service and care they receive.  Every “moment of truth” is critical for winning and keeping loyal customers.  The organizations and individuals that will grow, succeed and prosper are those who can provide the most exceptional customer service experiences.

Attend all six modules and receive a completion certificate for Customer Service Career Skills.

(24 hours) - 6 days at 4hrs each         Six Modules for $ 299              Text & Materials included.

CUSTOMER SERVICE OVERVIEW  
The course objective is to enhance an individual’s ability to create and manage positive relationships with customers. This course focuses on understanding the vital role of customers, what customers’ value and expect from service providers and how to translate customer needs and expectations into skills and techniques for successfully managing positive customer interactions.

CUSTOMER SERVICE: FACE-TO-FACE  
Face-to-Face interaction with customers provides the opportunity to apply customer service concepts and skills. Service providers also learn how to successfully manage critical “moments of truth” with customers using a four-step method that ensures customers are satisfied.

TELEPHONE SERVICE SKILLS  
Professional use of the telephone by service providers is essential to the success of a service facility. Specific Skills taught in this module include creating a positive telephone service image, communication and listening skills, and call management techniques.

MANAGING THE DIFFICULT CUSTOMER  
Individuals will learn the skills and techniques needed to calm angry customers and to resolve problems. Through role play and other activities, service providers will practice communicating with angry customers and applying problem solving techniques.

SERVING THE MULTICULTURAL CUSTOMER     
The primary focus of this module is to help service providers better understand and serve multicultural customers - whether they are internal customers (co-workers) or external customers. Service providers will expand their awareness of multicultural customer needs and expectations and they will learn specific techniques for serving a diverse group of customers.
 
POSITIVE IMAGE
In a service work environment, it is critical that service providers are aware of the image messages they present to customers, co-workers and others. A positive image has physical elements - such as appearance, dress, cleanliness - and mental elements such as attitude. Service providers will learn the importance of personal image and steps for achieving the goal of “being the best they can be.”